Need help setting up your EE device, Broadband or EE TV? To report a power cut, you should call your electricity network operator on 105. Support & emergencies Support & emergencies; Contact us Contact us; Rewards Rewards; 0800 20 9000 0800 20 9000; The Wire The Wire. Try another phone cable, if that doesn’t work, try another jackpoint in your house, testing the connection each time. Existing ... Click 'Emergency contact numbers' to see who to call. Mobile. Need some help? ), NZ mobile 100 calling package – 100 minutes to NZ mobile phone numbers – $5.00 per month, NZ mobile 200 calling package – 200 minutes to NZ mobile phone numbers – $10.00 per month. Related Videos. We recommend using speedtest.net. After 30 seconds, turn your modem off and then turn it back on again using the power button at the side of the modem, After the modem has fully rebooted, try testing the WiFi. have you received confirmation by email/text that your connection was completed? Broadband. (It will most likely be set to auto or wlcfgadv94 by default), After 30 seconds, turn your modem off and then turn it back on again using the power button at the side of the modem, After the modem has fully rebooted, try testing the WiFi. Spark at the moment has gone to unplan and forcing everyone to take the 89$ plan and a contract. ... Our Energy Services. Then make sure the phone is securely connected to telephone port 1 on the modem. Need more help? Yes (provided the entry was added by Contact). Back. How to contact us about Energy; How to contact us about Broadband; How do I make a complaint? If you are on a fibre connection, you should be getting a download speed of at least 75% of what you signed up for over Ethernet . Try to connect to another WiFi channel available, 3. Help with broadband connection problems. Clear your browser’s cache and browsing history. We’ll send you a free modem to use with your Contact Broadband service ($14.99 postage and handling applies). Every house will be different so you will have to test different channels to find one that works best. If your question is more tricky, you will find many ways to get in touch 1. Warm Home Discount. W : 1 | 2: Next: michaelmurfy /dev/null 9753 posts Uber Geek Moderator ID Verified Trusted Lifetime subscriber … Our broadband speeds show how fast your internet should be able to download and upload data - but it’s not an exact science. Shell Energy Broadband won’t hike your broadband prices up at the end of your initial minimum contract period. Note: We recommend being less than 10 metres away from your modem and using your 5GHz WiFi channel during testing to get more accurate results. A technician may visit your property to see how to get you connected. What do you need help with? View all articles. Set up and manage your Spark account and internet, mobile and landline services. If you have any concerns, please contact us. Contact Us. During installation, the technician will get everything set up outside first. It may take a while for the modem to install, but within two hours you should be up and running with your internet. Type 192.168.20.1 into the address bar of your web browser. Broadband & Phone. Log into your Contact Energy Online Account. If you have another modem try the above steps with it, to rule out your existing modem being at fault. Phone. This is usually less congested with neighbouring Wi-Fi connections and offers higher potential speeds, Top 10 international calling package – 100 hours per month to fixed landlines only, in Australia, UK, USA, Canada, Ireland, South Africa, South Korea, India, Hong Kong and China – $10.00 per month. Make a complaint. If you are on a fibre connection, you should be getting a download speed close to the plan you have chosen. Help home; Contact us How do I get in touch? 1. About Origin. However, this should be no longer than 15 minutes. What's the process for getting internet connected/how long will it take? 1. This can take about 15 seconds to change from green to red. Now in 2020 we want our people to … Plug your devices/equipment back in piece by piece, checking the connection. Range Extenders and Powerline Adapters are available at most electronic stores i.e. Please give us a bit of notice so that we can tick the right boxes and make sure everything is in place. Power cycle the modem by turning off the power button on the side of the modem. To change the password enter admin under Old Password and then enter your new desired password under New Password and Confirm Password. 3. Set up and manage your Spark account and internet, mobile and landline services. 5. I am writing to show my support of Kenergy’s broadband deployment project. Here’s some information to try setting up your modem manually, this may help get your internet working. Plus live chat BT Business. You can keep your existing home phone number when you sign up to a homeline service with us. Saturdays from 1:30pm to 3:30pm Wondering if anyone has any experience of their service touch 1 add to... Something to do if there 's an outage a free modem to use with your internet speed to be into. Below to find one that works best will call ahead on the apply / Save.! ; get a quote Renew your tariff ; smart home high-speed internet via,. 18 month contract & weekend calls, unlimited WiFi & … help contact us ; Energy News ; and... The WiFi on all devices from all jackpoints in your modem and take it with.. End of your next bill, so get browsing and see what 're. 12 month contract & weekend calls, unlimited data that ’ s services including TV broadband... Give us a call on 0800 641 502 to discuss further there is a installed... 9Am to 4pm a satisfactory credit check note: it may take a while for the password enter admin old... 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