Legal Defense Membership Platform
USA
Secure online platform for members to manage plans, register for events and access resources.
Index
Overview & Strategic Context
Client/Product: ww2.uslawshield.com – a legal defense membership
platform for responsible self-defenders, operated by U.S. Client.
Domain: Legal Services, Self-Defense Law
Core Value Proposition:
- Provide legal support and education for gun owners and self-defenders nationwide
- Offer immediate access to a network of qualified attorneys for self-defense
incidents - Deliver peace of mind and proactive training on firearm laws
Strategic Objectives:
- Ensure intuitive and secure member experiences across web and mobile
- Provide rapid response for coverage needs and legal emergencies
- Scale to support hundreds of thousands of members in 46+ states
- Maintain legal compliance, trust, and community education
Problem Statement
U.S. Client needed a robust platform to address:
- Fragmented legal information and inconsistent member service across
jurisdictions - Urgent need for 24/7 attorney access for covered incidents
- Handling high traffic during legal changes and national events
- Guaranteeing performance, reliability, and regulatory compliance for a growing
userbase - Protecting member privacy and sensitive case data
Strategic Objectives:
- Ensure intuitive and secure member experiences across web and mobile
- Provide rapid response for coverage needs and legal emergencies
- Scale to support hundreds of thousands of members in 46+ states
- Maintain legal compliance, trust, and community education
Our Solution
The project team delivered:
- Secure member portal for plan management, resource access, and event registration
- Emergency 24/7/365 attorney hotline for instant support
- Dynamic FAQ, legal updates, and educational resources
- Multi-level user role management (members, attorneys, admins)
- Payment system for subscription management and add-on coverages (e.g., multi-state, minor children)
- Compliance controls, encrypted communications, and member consent tools
- Performance and scalability monitoring for national user spikes
Team Structure
A cross-functional Agile team supported delivery:
- 5 Project Manager/Scrum Master
- 6-7 Backend Developers
- 2 Web Frontend Developer
- 1 Mobile Developer
- 3 UI/UX Designer
- 3 DevOps Engineer
- 5 QA Engineers (including current role)
- 1 Security/Compliance Lead
- 1 Customer Success Manager
Technology Stack
Frontend
- Web: ReactJS
- Mobile: React Native
- 2 Web Frontend Developer
- UI: Material UI
Backend & APIs
- Node.js (Express.js)
- REST APIs, JWT-based authentication
Databases
- PostgreSQL for core records
- Redis/Memcached for session caching
Infrastructure & DevOps
- AWS (EC2, S3, RDS)
- Docker & Kubernetes
- Automated CI/CD (GitHub Actions, Jenkins)
Security
- Role-based access control (RBAC), 2FA
- AES-256 encryption at rest, TLS in transit
- GDPR-compliant data management
Outcomes
- Over 2 million members supported since inception
- Platform scales reliably for high-demand events
- Onboarding time for new members streamlined to minutes
- 24/7 emergency hotline reduces member incident response time
- 90%+ customer retention for annual renewals
- Improved fraud prevention and data protection protocols
- Evidence:
Websites: Member can do signup using these sites and opt plans and pay.
https://ww2.uslawshield.com
- Member Portal: To View their account member can login to there account make
correction and view plans.
https://members.uslawshield.com/
- Agent Portal: This portal used by agent so if someone not able to create account or
modify or add any subscription then our agent used to help customer do so.
https://ap.texaslawshield.com/
Agent will login using there credentials.
Once he logged in, he can view accounts and also can create now accounts and
modify the data.
Note: Apart from this we have Zoura as payment and Salesforce as CRM.
